Alan Nichol

Alan Nichol is Co-founder and CTO of Rasa. Alan has years of experience building AI-powered products in industry and has a PhD in machine learning from the University of Cambridge.

18 posts

Rasa X Two Years Later: CDD, Data, and What it Means for Customer Experience

Reflecting on changes to the market and the product in the two years since Rasa X was released.…

Alan Nichol

Benchmarking Success for Enterprise Conversational Teams

The enterprise readiness scorecard is a new tool from Rasa to help enterprises create concrete, actionable success plans.…

Alan Nichol

We’re a step closer to getting rid of intents

One year ago I wrote that it’s about time we get rid of intents, and that seems to have struck a nerve with many people working in conversational AI.…

Alan Nichol

Putting Conversation-Driven Development to the Test

What we learned testing two assistants side by side: one developed using conversation-driven development, the other attempting to break as many CDD “rules” as we could.…

Alan Nichol

What’s Ahead in Rasa Open Source 2.0

We’re excited to give the community an in-depth look at what we’ve been working on for Rasa Open Source 2.0. With the release of our first alpha, now you can try it out.…

Alan Nichol

5 Levels of Conversational AI: 2020 Update

Since we first published the 5 levels of AI assistants, the market and tech have changed, and it’s time for an update. End users are already telling us what they want from AI assistants, and to get to level 5 we “just” have to listen.…

Alan Nichol

Conversation-Driven Development

Building a common vocabulary for the process of listening to your users and using those insights to improve your AI assistant.…

Alan Nichol

Using Conversation Tags to Measure Carbon bot’s Success Rate

Learn how we're using conversation tags to track Carbon bot's success rate. We'll also preview what’s next for conversation tags in the upcoming 0.26.0 release of Rasa X.…

Alan Nichol

Model Testing and CI for conversational Software

An AI assistant is a product, and just because that product uses machine learning doesn’t mean you should give up on good software engineering habits.…

Alan Nichol