Chatbots

Level 3 Contextual Assistants: Beyond Answering Simple Questions

This posts gives an overview of the key capabilities that AI assistants need to handle contextual conversations.…

Conversational AI: Your Guide to Five Levels of AI Assistants in Enterprise

I wanted to give a bit more detail to the concept of five levels of AI assistants. We’ve been talking about it at Rasa for…

How to build a GDPR compliant chatbot or voice assistant

The General Data Protection Regulation (GDPR) is going into effect and everyone needs to comply with it. But in order to build bots and conversational AI you need data. This data comes mostly from your customers and can be sensitive.…

Do-it-yourself NLP for bot developers

I believe in most cases it makes sense for bot makers to build their own natural language parser, rather than using a third party API. There are good strategic and technical arguments for doing this, and I want to show how easily you can put something together.…

On bots 3/3: In search of a bot-native UX — “Bot” co-workers bring your team to new levels of collaboration

My co-founder Alan and I were pretty skeptical about bots when we first started thinking about them last year. In this series of posts, we want…

On bots 2/3: In search of a bot-native UX — New levels of personalization in enterprise software based on your job and preferences

My co-founder Alan and I were pretty skeptical about bots when we first started thinking about them last year. In this series of posts, we want to share what changed our mind and what we’ve learned exploring bot-native UX.…

On bots 1/3: Bots shouldn’t be scaled-down versions of existing products — Towards a bot-native UX

My co-founder Alan and I were pretty skeptical about bots when we first started to think about them last year. In this series of posts, we…